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FAQ

Are you planning your stay in the charming city of Venice? So, book an apartment with our agency..!..Welcome Venice is the best choice.

A trained and friendly staff will answer to all your questions, and thanks to its thorough knowledge of the local market our consultants can help you to choose the best according to your needs; the attention to the needs of our customer is always the first.

Frequently asked questions ( FAQ) :

1) How to book?

-  We ask a deposit of 30% of the total amount at the moment of the reservation. During high season, the agency could ask to pay the total amount in advance

2) Which is the procedure for the check-in and the check-out?

- After received the payment the agency asks you the arrival time in Venice and they will provide you the instructions to reach the meeting point. 

 Check-in time: From 2.00 p.m. to 8.00 p.m. for early arrival, there is the possibility to leave the luggage in the apartment.

 Check-out time: 10.00 a.m.

3) Are there any extra fees to pay?

- Yes, at your arrival you should pay the city- tax; the late check-in after 8.00 p.m. has an extra fee of 40 €

4) Are all your apartments near San Marco Square?

- We dispose of more than 50 apartments in every area of Venice. Some apartments are near San Marco

5) Should I bring sheets or towels?

- No you shouldn’t all our apartments provide of towels and sheets

6) Is the apartment cleaned every day?

- We clean the apartment at the end of every stay but if the stay is longer than 7 days the cleaning during the week is free

7) Is there the possibility to have a cradle or a pullout bed?

- Yes, it is possible but not in every apartment, it depends from the space so we suggest writing it in your reservation request. The cradle price is 10 € per night and the extra bed is 30 € per night

8) Is there washing machine or Wi-Fi connection?

- Some apartments have not free Wi-Fi connection or washing machine

9) Is there air conditioning system in any apartments?

- No, some apartments have not air conditioning system

10) Is Grimaldi Apartments a Hotel Accommodation?

- No, it is not. Grimaldi Apartments disposes only of apartments, there is not a reception because the apartments are in different areas of Venice not in a unique building.

11) Is it possible to park near the apartment?

- Our apartments are near the city center, it is not possible to drive the car, and the nearest parking place is in Piazzale Roma – bus station or Tronchetto – ship terminal

12) I am sure to stay in the apartment before 14.00 p.m?

Yes, but only if you pay the previous night, subject to the availability of the apartment.